HSIA Delivers Passenger Satisfaction

More of the same? When the same is consistently top-notch there's no harm in it. And when you serve over 3.5 million passengers travelling to and from Nova Scotia, top-notch service gets recognition. Halifax Stanfield International Airport again ranked first in its class (airports serving fewer than 5 million passengers) in the Airport Service Quality rankings issued by the Airports Council International.

In all, HSIA earned three first-place finishes and one second-place finish in the 2008 rankings.

· First in overall passenger satisfaction for airports worldwide with under five million passengers (HSIA welcomed a record 3,578,931 passengers in 2008)
· First in the Best Airport - North America category
· First - for the third straight year - in the Americas in the category of Airport People Awards. This regional award recognizes those airports that have cultivated a strong customer service culture among their staff and business partners and have been rated by passengers as having the most courteous and helpful airport, airline and security staff
· Second in the Best Domestic Airport category (Central Japan Airport was first)

HSIA achieved its highest overall worldwide ranking - fifth out of the 126 competing airports, behind only Seoul, Singapore, Hong Kong and Central Japan. When HSIA first participated in this ranking system, it placed 22nd out of 36 airports.

In its seven years of participating in this global airport ranking program, HSIA has earned a total of 23 awards - 15 first place, 6 second place and 2 third place. To read more, visit HSIA online.